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Back to topBusiness Process Mapping Workbook: Improving Customer Satisfaction (Paperback)
$52.00
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This book is non-returnable.
This book is non-returnable.
Description
Erst wenn Unternehmen ihre entscheidenden Gesch ftsprozesse analysieren und verbessern, sind sie in der Lage, ihre internen und externen Kunden auf h chstem Serviceniveau zu bedienen. "Business Process Mapping" ist ein praktischer Leitfaden, der die Tools bereitstellt, mit deren Hilfe Gesch ftsprozesse und Unternehmensziele miteinander in Einklang gebracht werden k nnen. Er vermittelt anschaulich, wie Unternehmen mit Hilfe des Business Process Mapping die Kundenzufriedenheit steigern k nnen. Business Process Mapping ist ein holistischer Ansatz zur Analyse entscheidender Beziehungen, Kontrollen, Wirkungen und Ergebnisse. Die Autoren erl utern ausf hrlich und verst ndlich, was diese Gesch ftsprozess-Analyse f r ein Unternehmen leistet und geben praktische Anwendungsbeispiele f r jede Analysestufe. "Business Process Mapping" - der ultimative Wegweiser zu einem ausgepr gt kundenorientierten (und damit erfolgreicheren) Unternehmen.
About the Author
J. Mike Jacka, CPA, CIA, CFE, CPCU, has over twenty-five years' experience in Internal Audit. In his current role as Senior Audit Manager over Special Projects at Farmers AuditInsurance, he identifies and develops processes, programs, and procedures that help provide greater value to Internal Audit's customers. He has written numerous articles for professional publications and is a popular speaker on many subjects related to internal auditing. Paulette J. Keller, CPA, CIA, MBA, has worked in the insurance industry for over twenty-five years. Most of that time has been in Internal Audit, but she has also worked with Claims, Quality Control, and Life Company Special Projects. Currently, she is the Director of Audit Data Analytics with Farmers Insurance where she has responsibility for coordinating the retrieval and analysis of company data to be used in all audit analysis, including the embedding of data analytics throughout the audit work. She is a sought-after speaker and instructor in such areas as operational auditing, value-added approaches, and data analytics.