Description

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No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold.

Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships.

Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them.

In Talking to "Crazy", you will learn:

• Why people act the way they do
• How instinctive responses can exacerbate the situation, and what to do instead
• When to confront a problem and when to walk away
• How to activate the Sanity Cycle, which quickly transforms you from threat to ally
• How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more

You can't reason with unreasonable people, but you can reach them. Talking to "Crazy" shows you just how easy it is to do it.

About the Author

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MARK GOULSTON, MD, is a top psychiatrist, business adviser, mentor, and international speaker. Author of the bestselling Just Listen and Get Out of Your Own Way as well as other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, Huffington Post, and Psychology Today; hosts the "Prison Letters" podcast; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.