Description

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Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client-service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.

About the Author

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Tony Morgan has 30 years' experience of working for and with client and service provider organizations. His roles at IBM have included industry technical leader, chief architect for large services engagements, innovation leader with a global client, and IBM Global Technology Services UK chief innovation officer, where he led a successful client facing innovation program. He co-developed and teaches a global innovation master class in IBM and works with external organizations and universities on innovation related topics. In 2016 he was appointed visiting professor in innovation at the University of Leeds by the Royal Academy of Engineering.