About the Author

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Linda R. LaGanga has 30 years of management experience. With a master's degree in clinical mental health counseling, she worked directly with clients in community mental health. She applied her management and process improvement skills she had gained from her prior career in a startup computer software company, where she built the customer support organization and rose to senior management. She advanced to executive levels of management in healthcare organizations. Her PhD in operations research contributed new approaches to expanding access to healthcare services. She has published, taught classes, and conducted workshops in process improvement, clinical appointment scheduling, quality management, hiring and human resources, and mental health first aid. Linda helps organizations and people to discover their strengths and apply their resources to serve their customers and patients effectively.