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An Introduction to Service Design: Designing the Invisible Cover Image
An Introduction to Service Design: Designing the Invisible (Paperback)
By Lara Penin
$51.95
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations Cover Image
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations (Paperback)
By Leonard L. Berry, Kent D. Seltman
$28.00
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This book is non-returnable.
The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift Cover Image
The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift (Hardcover)
By Nick Mehta, Allison Pickens, Maria Martinez (Foreword by)
$28.00
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Remarkable Retail: How to Win and Keep Customers in the Age of Disruption Cover Image
Remarkable Retail: How to Win and Keep Customers in the Age of Disruption (Hardcover)
By Steve Dennis, Sucharita Kodali (Foreword by)
$25.99
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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal Cover Image
Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal (Paperback)
By Diana Kander, Tucker Trotter
$16.99
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This book is non-returnable.
World Class Service: The 6 Rules of Creating Exceptional Customer Experiences Cover Image
World Class Service: The 6 Rules of Creating Exceptional Customer Experiences (Paperback)
By Dennis Opstal, Jean-Pierre Thomassen
$29.95
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The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs Cover Image
The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs (Paperback)
By Larry Stuart
$17.95
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The Amare Wave: Uplift Your Business by Putting Love to Work Cover Image
The Amare Wave: Uplift Your Business by Putting Love to Work (Paperback)
By Moshe Engelberg, Stacey Aaronson (With)
$19.95
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CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer Cover Image
CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer (Hardcover)
By Katie Mares
$24.95
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The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share Cover Image
The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share (Paperback)
By Dan Gingiss
$17.95
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Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes Cover Image
Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes (Paperback)
By Jennifer L. FitzPatrick, MSW, CSP
$18.00
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The Thank You Economy Cover Image
The Thank You Economy (Hardcover)
By Gary Vaynerchuk
$26.99
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