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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) (Hardcover)
By Clayton M. Christensen
$35.00
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Salesforce for Dummies Cover Image
Salesforce for Dummies (Paperback)
By Liz Kao, Jon Paz
$29.99
Coming Soon - Available for Pre-Order Now
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business Cover Image
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business (Hardcover)
By Pat Flynn
$24.99
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life Cover Image
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life (Hardcover)
By Dennis Snow
$19.95
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Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers Cover Image
Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers (Paperback)
By Bridget Brennan
$19.99
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Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter) Cover Image
Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter) (Hardcover)
By Edmund Lawler
$24.99
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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company Cover Image
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company (Paperback)
By Wayne McCulloch
$19.99
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results Cover Image
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results (Paperback)
By Renee Evenson
$19.99
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This book is non-returnable.
For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact Cover Image
For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact (Paperback)
By Kevin Werbach, Dan Hunter
$18.99
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Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers Cover Image
Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers (Hardcover)
By Mary Ann O'Brien
$29.99
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Empathy in Action: How to Deliver Great Customer Experiences at Scale Cover Image
Empathy in Action: How to Deliver Great Customer Experiences at Scale (Hardcover)
By Tony Bates, Natalie Petouhoff
$32.00
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business Cover Image
Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)
By Frances Frei, Anne Morriss
$35.00
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